Customer Service

Exchanges and Refunds

We've taken great care to ensure our readers will work for you. Our frames are designed to be universally flattering and easy to wear. 

Will the readers fit you? If you need more detail, we've made finding the right size frame for your face simple with our "A Perfect Fit is Easy" graphics. Located just beneath each style, these simple graphics offer at-a-glance guidance about whether a frame is a good match for your face. If you desire more explanation simply click on the sizing tab below to view specific measurements on any product page.

If your decide your new readers simply aren't right for you, we will happily exchange or refund the cost of the frames. The only cost to you would be the return shipping. To save on paper and minimize waste, we suggest you keep your original packaging to easily reuse for your return or exchange. We have return/exchange centers available in both the USA and Canada to help you save on shipping costs. Please message us at info@seymourandsmith.com and we will assist you. 


Shipping & Lead Times

SHIPPING TIMES: Our readers typically ship in 1-2 business days.

SHIPPING CARRIERS: North American orders are shipped via USPS or Canada Post (standard) or FedEx (additional cost). International orders are shipped via Regular Mail Priority International.


Warranty

Seymour + Smith warranties products against manufacturing defects in materials and workmanship for a period of 3 months (90 days) from the date of purchase. Seymour + Smith reserves the right to determine manufacturing defects, and requires proof of purchase to qualify products as warrantable. If a product is deemed defective, Seymour + Smith will repair or replace the item at no cost to you. All claims must be submitted directly via email to info@seymourandsmith.com


Taxes & Import Fees

Seymour + Smith is not responsible for any actions taken by the customs or the chosen package delivery service. Seymour + Smith has NO control over this. The customer is responsible for any customs charges that may be applied to the shipment. Customs determines these charges and Seymour + Smith has no way of knowing what these charges may be.


Privacy Policy

What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.

How do we use the information gathered?
Any of the information we collect from you may be used in one of the following ways:

  • TO PROCESS TRANSACTIONS: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason other than for the express purpose of delivering the purchased product or service requested.
  • TO SEND PERIODIC E-MAILS: The e-mail address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional Seymour + Smith news, updates, promotions, related product information, etc. If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.

How do we protect your information?
We implement security measures that meet or exceed current federal standards to protect the safety of your personal information when you place an order or submit your personal information on our website, but please be aware that no system of transmitting data over the internet can be guaranteed as 100% secure. We process orders via Shopify which allows us to use the information collected for the purposes of product provision, billing, identification and authentication, service improvement, contact, and research.

How are cookies used?
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and retain certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about the site traffic and site interaction so we may better offer site experiences and tools in the future. We may contract with third-party service providers to assist us in better serving our site visitors.

Do we disclose information to outside parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, this does not include trusted third parties who assist us in operating our website, conducting our business, or providing service to our customers, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party Links
Occasionally, we may include links to third-party sites on our website. These sites have separate and independent privacy policies and we therefore hold no responsibility or liability for the content and activity of these linked sites.

Online Privacy Policy
This online privacy policy applies only to information collected through our website and not to information provided offline. By using our site, you consent to our website's privacy policy. We reserve the right to make changes to this policy at any time, in which instance such changes will be reflected on this page. It is the responsibility of the site visitor to review the current privacy policy on the date of site engagement.